FAQ

Does Flurby Box have a support number?

Yes, The number is: 480-999-0500

Other support includes:

Can I use the box on more than one TV?
No, one box per TV.

Is it legal?
Yes, provided you use your Flurby media player as intended. Like your home computer, you have access to much media content via the Internet. Our Flurby TV Box is a mini-super computer, just like the one you have been using for years at work and at home. A sofware application on our TV Box goes out to the Internet and indexes links from various websites and puts that information in a easy searchable format just as Google does with its search engine. By giving you direct links to content from these websites, its much safer than trying to find these websites on your own.

What’s the return policy?
See it here

Will this work with any Internet connection?
Your Flurby media player will work with any internet connection provided that it is fast enough. The suggested minimum connection speed is 10mbs.

Can I download anything to the box? If yes, what can I download?
Our Flurby media player does NOT download or save any of the media content that is streamed.

What happens when I lose the remote?
You may purchase an additional remote from Legacy direct or from your local media supplier.

Is the Flurby portable?
Flurby is portable meaning that you may travel with it to connect to any TV with an HDMI connection. However power and internet access will always be required.

Can I record shows etc, so I can watch them later?
No, but they will most likely be available for you to play on-demand thus eliminating the necessity to record.

Can you link it to a tablet/smart phone/laptop, use it on the go?
Yes, provided it has an HDMI connection.

Will it work with my mobile hot spot?
Yes, your cell phone also makes a great mobile hotspot provided that it is fast enough which most are.

 

Can I attach a hard drive to it for more storage?
You are not able to download or copies any movies or TV shows, however, you may add additional storage by adding an SD card or External Hard Drive for things such as your pictures, personal videos, and such.

What’s the warranty service?
12 Months Manufacturers Warranty against defects and your unit will be repaired or replaced upon malfunctions.

Is there any parental locks?
Many channels has parental controls and this should satisfy your needs.

If my device stops working what should I do?
Contact Customer Service

Is there a hard reset button?
Yes, located in the back of your device.

How do I transfer it from one TV to another?
Unplug the HDMI cord and Plug it into the other TV

If I break my device can I get a refund?
No

What if new software comes out after I buy my device, will it update itself?
Yes

What is recommended internet speed for optimum performance?
Generally speaking, you probably need at least a 10mbps connection to stream 1080p reliably in most cases. The faster the speed, the better the performance.

Can I get in trouble for using this device?
No, provided you are not doing anything illegal.

Why does my Flurby box lag sometimes?
Slow internet speed

What does it mean if it says buffering?
Buffering means the program is reading ahead of what you are watching. That happens when a program was streaming something from the internet and you hit a slow download speed. That’s why we recommend an internet speed of 10mbs or more.

What hours are technical support open?
9am – 5pm PST

Am I allowed to buy one at retail and sell it to friends and family if I’m not a distributor?
Sure

Why is it when I click on a stream/feed it doesn’t work?
We are not a provider of any media content and can’t guarantee any media to work at any time however, we find that the majority of all streams are working.

Can I enable subtitles?
Yes

How do I know my Flurby box will continue to work for years without being cut off like past boxes have (dragon box, black box etc. have all shut down)?
Because we are not copying, downloading, or stealing anybody’s signal. Our media player is the same as your home computer which can access the same things, same content. Only our media player is not affected by viruses and pop ups.

How can I purchase a Flurby box and have it shipped to someone else as a gift?
Place the order and use a different shipping address.

Are there any videos I can watch that help explain the capabilities of what my Flurby box can do?
Yes. www.vimeo.com/legacydirectinc/demo

What does HD, SD, and HQ mean?
HD: High Definition
SD: Standard Definition
HQ: High Quality

Can I hook up hardline Internet to my box or does it have to run off of wifi?
Yes, the hardline would be the Ethernet cable. Since WiFi can be unstable at times, an Ethernet cable from your router to our TV Box would provide the best consistent performance.